Refund policy

Zyntiva – Return & Refund Policy Company:

Effective Date: 10-AUG-24

Zyntiva Ltd (UK Registered Company)

1. Overview

At Zyntiva, we value our customers and strive to ensure you are satisfied with your purchase. This policy outlines our guidelines for returns, refunds, and exchanges for orders placed through our website. By making a purchase, you agree to the terms stated below.

2. Returns Eligibility

We accept returns if:

  • The item is defective, damaged, or incorrect upon arrival.
  • The item is unused, in its original packaging, and returned within 14 days of delivery.

We do not accept returns for:

  • Items damaged due to customer misuse.
  • Items purchased on clearance or marked as “Final Sale.”
  • Personalized or custom-made items.
  • Minor variations in color, size, or texture due to manufacturing or display differences.

3. Return Process

  1. Contact Us First
    Email us at shop@zyntiva.com within 7 days of receiving your order with:

  • Order number
  • Photos/videos showing the issue
  • Brief description of the problem

  1. Approval & Instructions
    Once approved, we will provide you with the return shipping address.

  2. Return Shipping

  • The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a tracked shipping method.

4. Refunds

  • Approved refunds will be processed within 5–10 business days after we receive and inspect your return.
  • Refunds will be issued to your original payment method.
  • Shipping fees (original and return) are non-refundable, except in cases where we made a mistake or the product is faulty.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.
  • Provide clear photos or videos as proof.
  • We will arrange a replacement or full refund at no additional cost to you.

6. Order Cancellations

  • Orders can only be cancelled within 24 hours of purchase.
  • After 24 hours, your order may already be in processing or shipped, and cancellation may not be possible.

7. Non-Delivery & Lost Packages

If your order does not arrive within the stated delivery time:

  • Contact us at shop@zyntiva.com.
  • We will investigate with our shipping partners and arrange a replacement or refund if confirmed lost.

8. Contact Us

For any questions regarding returns or refunds, please contact:
📧 shop@zyntiva.com
📍 Zyntiva Ltd, [Unit 4, Storm 12 Plaza Shopping Centre, 54 St Mary's Rd, Southampton, United Kingdom, SO14 0BH]